Casino Guru provides information and reviews of online casinos, games, and bonuses. The site has an extensive database of more than 13,000 casino games from various software providers, as well as reviews of more than 5,000 online casinos. Casino Guru also offers many tools and resources to help players make informed decisions about which online casino to play at.
- Established: 2015
- Casinos reviewed: 5,000+
Casino Guru Contacts
- Website: https://casino.guru/
- Address: Emancipatie Boulevard Dominico F. “Don” Martina 31 Willemstad, Curaçao
- Contact Form: https://casino.guru/contact-us
- Email: Casino Guru has no contact email address. Instead, users are encouraged to use the contact form above.
Casino Guru Timeline
In June 2015, Casino Guru began its journey as an online platform dedicated to providing comprehensive information about the online casino world. It wasn’t until May 2016 that the platform was officially launched, and in November of that year, it underwent a major redesign to improve the user experience.
In February 2017, the platform received its first revenue of €0.13, and by May of that year, it had reached 10,000 unique visitors per month. This number continued to grow, and by August 2018, Casino Guru had 100,000 unique visitors per month. By November 2018, the platform had reviewed 1,000 casinos.
In August 2019, Casino Guru launched a sophisticated complaint resolution service, making it easier for users to report and resolve problems they had with online casinos. The platform continued to expand its features and services, and in March 2020, it launched a multilingual forum and community.
By August 2020, Casino Guru had reviewed 3,000 casinos, and by December of that year, it had resolved 1,000 casino complaints. In March 2021, the platform launched the Global Self-Exclusion Initiative, which allows users to exclude themselves from multiple online casinos with the click of a mouse.
In May 2021, Casino Guru launched Casino Guru Academy, an educational platform designed to help users learn more about the online casino world. In June of that year, the platform launched user reviews, allowing users to share their experiences from online casinos.
Casino Guru Rating Methodology
The casino reputation rating calculation at Casino Guru is a complex formula that takes into account various relevant factors. The two most important factors that are considered in this formula are the size of the casino and legitimate player complaints. The weight given to these factors is proportional to each other, as larger casinos tend to have more complaints due to more players. This forms the basis of the reputational rating system at Casino Guru. However, the analysis does not end there. The team also scrutinizes other factors, focusing on problem areas such as unfair terms and conditions. The casino reputation rating assesses how well a casino has treated its players in the past, based on player complaints, and whether it has paid out legitimate winnings.
It is worth noting that the size of a casino is a crucial factor in determining its rating. Casino Guru never assigns the highest ratings to small casinos because you can never know if they are able to pay out large winnings, such as a $500,000 non-progressive jackpot. Only very large casinos with few valid complaints can get a perfect rating (9+ out of 10). However, any casino with a rating of 8 or higher can be considered safe to play, as the probability of non-payment after legitimate winnings is practically zero.
Apart from general factors, Casino Guru considers local factors when ranking casinos. As a result, the casinos offered to users may differ in different regions. Here are these factors:
- Firstly, it is extremely important that the casino accepts players from your region. If a casino does not accept players from this region, it makes no sense to recommend this casino to its residents.
- Another important point is the availability of payment methods that are commonly used by players in the area. Not all payment methods are equally popular or available in all countries. Therefore, Casino Guru gives preference to casinos that support the payment methods preferred by players from that region.
- In addition to payment methods, Casino Guru also takes into account the language support provided by the casino. Playing in a language that is familiar to the player is the key to an enjoyable gaming experience.
- Casino Guru also takes into account how easy it is for players from your area to start playing in a casino. Some casinos may have complicated registration and deposit processes, which can be tedious for players from some countries.
- Finally, Casino Guru works with testers from all over the world to get valuable feedback on the casinos. By doing so, they ensure that their ratings are reliable and that they only recommend casinos that meet the expectations of players from that region.
Casino Guru Complaints Service
The Casino Guru Complaints Service is a platform that allows players to report any problems they encounter while playing at online casinos. This service is designed to help players resolve disputes with online casinos quickly and fairly.
The complaint service is free and available to players from all over the world. It’s a great resource for players who have problems with online casinos, as it provides a way to resolve disputes without resorting to lawsuits or other extreme measures.
How to Fill a Complaint with Casino Guru
To use the Complaint Service, players must first create an account at Casino Guru. After registering, players can file a complaint through the online form on the site.
You will be asked to choose from the four most common types of problems:
After selecting an issue, you will need to answer a series of follow-up questions, such as:
- Did you play with bonus money or free spins?
- Are you able to access the casino?
- Can you log in to your account?
- Does the casino communicate with you?
The next step is to provide detailed information about the problem you encountered, including any relevant screenshots or other evidence.
The Casino Guru team then reviews the complaint and contacts the appropriate online casino to try to resolve the problem. The team acts as an intermediary between the player and the casino, facilitating communication and helping to find a solution that satisfies both parties.
Casino Guru Forum
The Casino Guru forum is an online community for gambling enthusiasts and casino players. The forum provides a platform for members to discuss various topics related to online casinos, slot machines, table games, and other gambling subjects.
Forum members can participate in discussions, share their experiences, ask questions, and give advice to others. The forum covers a wide range of topics, including online casino bonuses, responsible gambling, casino promotions, gaming strategies, and more.
The Casino Guru forum has a section where members can share their big winnings and success stories, as well as a section where they can vent their frustrations and share bad experiences with other members.
Casino Guru Academy
Casino Guru Academy is an educational resource for people interested in learning about online gambling, casinos, and the gaming industry. Casino Guru offers free professional courses that focus primarily on teaching best practices in customer service, promoting sustainable and safe gambling practices, improving the player experience, and other related areas. These courses are designed to educate industry professionals on the latest trends, rules, and ethical considerations in the online gambling industry and help them make informed decisions when working with customers and creating a positive gaming experience.
At the time of this writing, Casino Guru Academy includes the following courses:
- iGaming Customer Support Essentials
- Online Casino Bonuses
- Safer Gambling
- iGaming Player Verification and AML
Anyone can take advantage of Casino Guru Academy courses with no restrictions.
Conclusion – Can I Trust Casino Reviews and Ratings from Casino Guru?
Yes, Casino Guru enjoys a high reputation as a source of reliable information about online casinos.
The Casino Guru team is dedicated to providing players with independent and unbiased reviews of online casinos and games. The reviews are based on thorough research and testing, and the team takes great care to ensure that the information they provide is accurate and up-to-date.
The Casino Guru team consists of experienced online gambling industry professionals with extensive knowledge in evaluating online casinos. They use a variety of criteria to evaluate casinos, including safety and honesty, game selection, customer support, payment options, and more.
In fact, Casino Guru is currently one of the most trusted resources featuring online casino reviews. Despite all of this, we recommend checking out casinos recommended by Casino Guru on other trusted casino review sites to get the most comprehensive picture.